FAQ’s

What are your COVID 19 clinic procedures?

As registered allied health professionals we follow instructions from the government department of health.

 

The safety of you, our practitioners and our community is always our priority.

 

Please do NOT attend the clinic if:

You have any of the following symptoms:

  • Fever
  • Flu like symptoms
  • Coughing
  • Sore throat
  • Fatigue
  • Shortness of breath

Or

  • You have travelled overseas in the past 14 days
  • You have possibly been exposed to anyone with the Coronavirus.

Instead, please contact us for advice on the most suitable course of action or book an online Telehealth consultation.

 

When attending our clinic, please:

  • Check in via QR code
  • Sanitise your hands upon arrival
  • Keep your face mask on at all times
  • Respect social distancing

 

All our practitioners have up-to-date Government Covid-19 Infection Control Certificates and follow strict hygiene measures.

 

Some of our hygiene and safety measures include following:

  • We are fully vaccinated and wear masks at all times
  • We use disposable covers for treatment tables
  • Treatment rooms and frequently touched surfaces are disinfected and cleaned regularly.

 

What Is Acupuncture? How Does Acupuncture Work?

Acupuncture involves inserting fine needles in precise points in the skin to stimulate and encourage the correction of imbalances that may be present through the body.

What are your fees?

Please go to our fees page.

Are Chinese Medicine Practitioners Government Registered & What Qualifications Do They Have?

The practice of Acupuncture and Chinese herbal medicine is strictly regulated in Australia.

Practitioners of Chinese medicine including acupuncturists and herbalists are highly qualified and skilled health professionals who undergo extensive training (bachelor degree or similar level) and adhere to specific professional regulations and codes of conducts. Acupuncturists and Chinese herbal medicine practitioners are registered and regulated by The Australian Health Practitioners Agency (AHPRA), which is the federal government body overseeing many health professions including nurses, dentists, midwifes, pharmacists, physiotherapists, psychologists and optometrists.

At Natural Wellness Albert Park all our practitioners are qualified, experienced and government registered with AHPRA and The Chinese Medicine Registration Board of Australia (CMBA).

They are members of professional associations (such as AACMA), have appropriate levels of public liability and indemnity insurance, up to date first aid qualifications and infection control training, and they are providers with all the major health insurance funds. 

For more information on Chinese Medicine registration in Australia please visit these websites:

CMBA

AHPRA

Do Chinese Herbal Medicines Contain Animal Products or Endangered Species?

As qualified, government registered and conscientious Chinese herbal medicine practitioners we do not use or support the illegal use of any substances derived from endangered species. 

Chinese herbal medicine is highly regulated in Australia and we adhere to the strict laws and guidelines relating to the use of animal and plant products that are in place. The herbs and products we use and prescribe at Natural Wellness are of high quality and TGA approved**.

(**The Therapeutic Goods Administration (TGA) is a Commonwealth Government agency that regulates medical devices, drugs and herbal medicines. For products and prescription medicines/herbs to be included in the  Australian Register of Therapeutic Goods they must meet Australian standards of quality, safety and efficacy)

When To STOP Taking Your Chinese Herbal Medicine?

You should stop taking your Chinese herbal medicine and/or contact your practitioner if:

 

  • You develop cold or flu-like symptoms
  • You become pregnant
  • You experience any unexpected symptoms
  • You have commenced or altered any prescribed pharmaceutical medications

Where is Natural Wellness? How do I get there?

Our address is:

Level 1, 108 Bridport St
Albert Park VIC 3206

Albert Park is a lovely inner suburb of Melbourne. It is in the City of Port Phillip and close to the beach, Albert Park Lake, South Melbourne Market and MSAC.

There are a multitude of great cafes, restaurants and retail shops in the area.

PARKING

Free parking is available in front of the clinic and in surrounding streets

 

PUBLIC TRANSPORT

 

TRAMS

Several trams stop near our clinic:

 

Tram #1:

The number 1 tram stops on Bridport St/ Montague St (stop #28) from the city. 

 

Tram #96:

The number 96 tram stops at Albert Park Railway Station (stop #128) off Ferrars St. 

What Happens If I Need To Cancel My Appointment? Or If I Miss it?

If you need to change or cancel your appointment please let us know 24 hours before your appointment time.

 

FOR ANY FURTHER QUESTIONS 

Please email or call us. We will be happy to answer any questions.

Question not answered here?

Please get in touch. We’d be happy to answer any questions you have.